At OmniGoods Emporium, we are committed to providing you with exceptional coffee and a customer experience that reflects the care and passion we put into every bag we ship. We understand that shopping online — especially across borders — requires a high level of trust, and we’re here to honor that trust with clear policies and honest support.

This page outlines our full policy on returns, refunds, cancellations, damaged or lost items, and other concerns you might have before or after making a purchase with us.

Return Policy

We specialize in fresh, small-batch, premium coffee, which means that the products we ship are perishable and made to order. For this reason, we do not accept returns for reasons such as taste preference, personal dislike, or change of mind, as returned products cannot be resold or reused.

However, we absolutely do accept returns and issue refunds or replacements in the event of the following:

• You received the wrong item
• Your item arrived damaged
• The product is defective or unfit for consumption

In such cases, please contact us within 7 calendar days of receiving your order. We may request that you provide:

• A description of the issue
• Clear photos of the product, packaging, and shipping label
• Your order number and full contact details

Once your claim is reviewed and approved, we will offer either:

• A full refund (excluding shipping unless it was our fault), or
• A replacement order shipped at no additional cost to you

Please do not return any food or beverage product without first contacting our team. Unauthorized returns cannot be processed or refunded.

Refund Process

If a refund is approved, we will process it using your original method of payment. Refunds are typically issued within 7 to 10 business days, depending on your bank or credit card provider.

Please note:

• Refunds can only be made to the card/account used to place the order.
• Shipping charges are non-refundable, unless the return is due to our error.
• If your order was a gift, the refund will be returned to the original purchaser.

We believe in fairness and will always handle refund requests in good faith — and we ask our customers to do the same.

International Shipping & Returns

We proudly offer worldwide delivery, and we love sharing our coffee with people from every corner of the globe. However, international orders are subject to certain conditions that are important to understand before ordering.

Customs, Duties & Delays

International shipments may be subject to:

• Import taxes, customs duties, and fees charged by your country’s customs office
• Unexpected delays due to local customs inspections or transportation issues

These additional costs are the responsibility of the customer. Unfortunately, we cannot predict or control customs-related charges or delays, and we cannot offer refunds in such cases unless the package is returned to us in its original, unopened condition.

If your parcel is held by customs, please contact your local customs agency directly.

Delivery Issues

If your package is:

• Marked as delivered, but not received
• Delayed beyond reasonable transit times
• Lost in transit

…please contact us immediately. We will contact the carrier, file a claim, and assist you in every possible way. However, please understand that we cannot guarantee refunds for lost packages due to incorrect shipping information provided by the customer.

Order Changes & Cancellations

We begin preparing and packing your coffee soon after your order is placed. Therefore, if you need to cancel or modify your order, please email us within 12 hours of placing it. After that window, the order may already be in processing or transit, and changes may no longer be possible.

Gifts, Subscriptions & Custom Orders

• Gift orders follow the same return and refund policy as regular purchases. Please ensure shipping information is accurate.
• Subscription boxes can be canceled or paused through your customer account before the next billing date.
• Custom or personalized orders (e.g., private label, special blends, or packaging) are non-refundable unless damaged or incorrect.

Need Help?

If you have any concerns, questions, or feedback about your order or this policy, don’t hesitate to reach out to our support team. We’re here to help and make things right.

Contact us at: help@om-nigoods-empo.fu

We want every sip of your coffee to be as smooth as your shopping experience. Thank you for trusting us with your order — and welcome to our global coffee community!